Refund policy

 

Return & Refund Policy

Neck Sofa® Manufacturer Defect Warranty and Return Policy:

Effective September, 2026

At Neck Sofa®, we want you to feel confident about your purchase. If you decide to return your order for any reason, we offer a 30-day return period, plus an additional 5 days to account for the initial delivery time.

The return period begins on the date your order is processed and paid.

Return Authorization (RMA) Required

All returns must be authorized by us before being shipped back.

We cannot accept or process returns without a valid Return Merchandise Authorization (RMA) number. Please do not ship a product back to us until you have received your RMA number and return instructions.

How to Request a Return

Due to the personal nature of the Neck Sofa® and for hygiene and safety reasons, returned products must be unused, undamaged, unaltered, and returned in their original, unopened packaging.

All returned products are thoroughly inspected upon arrival to verify their condition and confirm that the product and all components are the same items originally shipped with the order.

Products that have been used, switched, altered, damaged, or returned with missing or substituted components may be subject to a partial refund or may not qualify for a refund, depending on their condition.

Return Shipping

Customers are responsible for all return shipping costs.

Returns must be shipped using a commercial carrier that provides a valid tracking number or tracking information.

Once your return has been shipped, please email us the tracking information so that we can monitor the return.

Restocking & Shipping Fees

All accepted returns are subject to a 15% restocking fee. This fee helps cover the costs associated with receiving, inspecting, processing, repackaging, and sanitation procedures for returned merchandise.

If your original order qualified for a Free Shipping Promotion, an additional $8.95 shipping charge will be deducted from your refund to help offset the original shipping cost incurred to deliver your order.

Return shipping costs paid by the customer are not refundable.

Refunds

Once your return has been received and inspected by our warehouse, we will process the applicable refund to your original payment method. Your refund will be calculated based on the purchase price of the returned product, minus the applicable 15% restocking fee and any applicable original shipping charges, including the $8.95 shipping deduction for orders originally shipped under a Free Shipping Promotion.

If the returned product is damaged, altered, incomplete, switched, or otherwise does not meet the return requirements described above, the amount of the refund may be reduced accordingly.

Return Address

NS Returns

Gabriel Paris LLC

1121 W Price Blvd

North Port, FL 34289

Wholesale Return Policy:

There are no returns on wholesale orders unless there is some manufacture defect. In this case the defective product would be returned at our cost and then replaced. The item must be return in the same condition as it was sent within 15 days after receiving the wholesale item, unused and unwashed.

Note: We check all products for damage and defect prior to shipment. If there is a defective item please contact.

We truly appreciate your understanding. Your comfort, safety, and satisfaction are important to us. If you have any questions regarding a return, please feel free to contact us. We're always happy to help.